(5/10) 1. It is most likely your Flex 2's battery has fully drained. It's possible that the device's battery reading is inaccurate, as my device completely dies at around 65%.
Place the Flex 2 in the charging port and see if the device buzzes right when you place it in. Then it should show a flashing light indicating a charge and the number of lights indicating a rough battery percentage. You should be able to sync now.
However, if the device doesn't buzz and still can't find the device, there are more steps you have to take. Let me know how it goes from here.
(5/10) 2. Have you tried resetting your device? The reset button is located back of the charging port. Place the device in the port and click on the button at least three times to see if your device can be found.
Also, did your Flex 2 buzz as it normally would when you placed it in the charging port?
(5/11) 3. New reply (my post is getting deleted by Fitbit for some reason) @Ridergirl55 This is a very new problem I just ran into yesterday, where it would still buzz but still can't find my device. I've been troubleshooting it by resetting it for hours. For many users who are stuck, I'm afraid Fitbit has found a way to brick the dev
I ended up buying a Flex 2 off of eBay last night. Just for rant, I'm appalled that they came out with Charge 4 that has a minor upgrade when they could put all those resources for a Flex 3.
Also, when I gave in yesterday and contacted chat support, instead of troubleshooting the problem, they provided me a discount link to their pre-selected, old devices for 25%. The day after their 30% sale ended, their only resolution is to get the consumer to spend instead of fixing the problem? These tactics are wrong.
