05-06-2015
16:41
- last edited on
08-20-2020
16:59
by
MatthewFitbit
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05-06-2015
16:41
- last edited on
08-20-2020
16:59
by
MatthewFitbit
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my steps in the work week challenge are not registering correctly. It seems to be caught by 2/3rds. The single day challenges reflect the same number of steps as the dashboard. This is getting frustrating as I look my of a loser than in just weight 😭 help!
Moderator edit: subject updated for clarity
Answered! Go to the Best Answer.
11-07-2015 09:30
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11-07-2015 09:30
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Thanks again for the response!

11-07-2015 09:41
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11-07-2015 09:41
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Anytime sweetie @Wedwo ! By any chance you are using your Fitbit App to track activities or just your Fitbit tracker?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

11-07-2015 09:53
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11-07-2015 09:53
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11-07-2015 10:58
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11-07-2015 10:58
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Gotcha @Wedwo! Typically, your steps will be recalculated if you manually log an activity as the manually logged activity takes precedence over the steps you tracked while wearing your tracker at that point in time. For example, if I am wearing my Flex and walking and I reach 10,000 steps, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many steps you took and it may bring my step count to something below 10,000 steps. To clarify, activities should only be manually logged when you forget to wear your Flex.
Hope this clarifies a bit better !
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
12-13-2015 08:44
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12-13-2015 08:44
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12-14-2015 07:48
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12-14-2015 07:48
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I am having the same problems with my fitbit charge HR. it counts the steps but does not transfer the steps to the app nor challenges. i wear the fitbit constantly and the last time it logged steps in the app wak 11/18/2015. please help. it is frustrating me. ans logs the same amount of calories burned everyday at 1976 calories. please help

12-14-2015 07:54
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12-14-2015 07:54
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Welcome to the forums @Herutje @rumbledolly! I'll be glad to provide some information about challenges.
Challenges can be affected by the timezone of the members who are in it as well as any logged activities on your account, this includes MobileRun, manual logs and third party logging.
In this case, it's best to use your tracked steps (without mobile run or manual log) while stepping. Using any kind of manual logging when running or walking will not count towards your challenges.
Hope this helps! Let me know if you have any questions
12-14-2015 12:43
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12-14-2015 12:43
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Why don't manually logged steps count in challenges? My battery had died so I used my apple health app instead for my walk.
12-15-2015 06:19
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12-15-2015 06:19
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Hello @jody01! Welcome to the forums
At this time, only steps from your tracker count towards challenges. This is because it's best to get all the steps tracked from the same source and under the same terms; to keep the challenges as fair as possible.
Let me know if you have any questions, happy stepping!
12-17-2015
06:29
- last edited on
12-18-2015
04:55
by
HelenaFitbit
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12-17-2015
06:29
- last edited on
12-18-2015
04:55
by
HelenaFitbit
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I have tried everything, and it is still not syncing. it sync to about 1/3 of the entire sync and then stops. also the app indicate that the battery is completely empty which it is not as i charged it over night. please help this is very annoying. I see today's steps and then the step from previous days are zero again. --
Moderator edit: removed personal information.

12-20-2015 02:21
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12-20-2015 02:21
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12-20-2015 05:29
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12-20-2015 05:29
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I love my fitbit but it needs to get its act together!
01-04-2016 18:27
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01-04-2016 18:27
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If I wear my flex on my walk and then log in the distance does the dashboard add more steps to my total? Is that why my dashboard has more step than the challenge board? How can I stop that from happening?

01-04-2016
18:29
- last edited on
10-02-2018
12:56
by
SantiR
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01-04-2016
18:29
- last edited on
10-02-2018
12:56
by
SantiR
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So I can't track my exercise and wear my tracker at the same time? Correct?
Moderator Edit: Format

01-05-2016 03:20
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01-05-2016 03:20
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01-05-2016 06:10
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01-05-2016 06:10
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Hello!
I too am having issues with my dashboard synching my steps with the challenges.
1. Yes, shows connected.
2. I am not manually logging steps.
3. I am not using the Mobile Run feature.
4. I am not in a different time zone.
5. Battery is full.
Please help!
01-05-2016 06:25
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01-05-2016 06:25
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01-05-2016 06:36
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01-05-2016 06:36
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Thank You!
It still doesn't show my challenge as updated (51 min). So i'll give it more time.
I have also tried the following:
1. Restarting my Phone
2. Deleting then Reinstalling my App
3. Quitting the Challenge and then Rejoining
4. Turning off, wait, turn back on Bluetooth and WiFi
I'll try to see if I can access through the computer as well. I haven't tried that before.
01-05-2016 06:42
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01-05-2016 06:42
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Hmmm, how do you see the challenges online?

01-05-2016 07:19
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01-05-2016 07:19
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