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New Flex 2 won't work

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‎10-04-2022 07:52 - last edited on ‎10-04-2022 16:02 by Fitbit Moderator

‎10-04-2022 07:52 - last edited on ‎10-04-2022 16:02 by Fitbit Moderator

I just opened my fitbit flex to brand new out of the Box and charged it all night long took it off the charger and it still wont-work my app says it's completely dead.

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-04-2022 08:16

‎10-04-2022 08:16

Hi @Leila1966  both the Flex and Flex 2 have been discontinued and are no longer being produced. Although it may be brand new to you, these devices haven't been made in well over two years, so the battery may be dead. All you can do it restart the device and try to see if a spark of life returns. There are no more updates on these, too. If you are able to return it to the seller, you might want to consider doing that.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-07-2022 06:22

‎10-07-2022 06:22

I had the same problem about a week ago.  Got one off of eBay.  It wouldn’t charge for hours.  I stopped meddling with it and left it on for a full 12 hours, and when I came back to it it was fully charged.  

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