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Sleep graph accuracy

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‎02-01-2020 08:39 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎02-01-2020 08:39 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

My flex 2 stats show 0 time awake when I have been up numerous times during the night.  The chart shows awake periods but the narrative says 0.

 

Moderator edit: Subject for clarity 

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‎02-02-2020 15:32

‎02-02-2020 15:32

Hi @Desertgma, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and the details that were shared in your post, seems odd that only the chart is not showing your time awake. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which mobile device are you using to check the Fitbit app? Or are you using a computer? In the meantime I receive your answers, please restart your Flex 2 to refresh its performance.

 

Looking forward to your reply to assist you accordingly.

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‎02-02-2020 15:52

In response to RicardoFitbit

‎02-02-2020 15:52

This has been occurring off and on for about two weeks. It doesn’t happen every night. The actual sleep chart does show when I am awake but the recap when I first open the app, (where it shows total sleep time, number of times awake and number of times restless) will show zero times awake when the chart shows awake periods. In other words, the two stats do not agree.

I use the app on my iPad.

Thank you

Sent from my iPad
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