Steps disappeared

[Bettieilse]

My step count disappeared and is only showing calories. I have tried deleting app and redownloading. I also removed Fitbit and reinstalled. No luck

[JenMae40]

I’m having the same issue (iOS app).  I am synched fine, it’s tracking sleep and calories. I know it’s tracking steps because it’s relaying to a third-party app, but won’t display in my Fitbit app.  Not even an option when I go to “Discover”

[SueEWF]

I am also having difficulty with steps showing.  It appears to be recording the total but is not recording my hourly steps through the day, although on the day it does show up, just no the historical record.  My friend, who has a different fitbit, is also having some issues.  Could there be a problem with the app in general?

[Ka8ty88]

Yup, same here. Won’t show my total steps anywhere for the day, just breaks it up by hour but it’s confusing...

[mikkik]

I am having the same issue. Steps just disappeared from app and can no longer see

[FBDodlover]

Same here. It says on the site they are experiencing problems with Android, but I have iOS also & no data on my app☹️

[HCampbell1]

I have same problem, steps just vanished, now just getting cals burned.

[KateCLLRS]

Ditto ... steps & sleep have all disappeared (iOS app)  

[CarolineIOM]

Me too - have you managed to get it sorted?

[SunsetRunner]

Somehow they are back but I have no idea how, I've tried so many things.
When in doubt, I always uninstall programs and reinstall from the actual web sites or disks.  That could have been what worked and this was the 2nd time it has happened, in the past month or so.
Hope this little bit of advice helps you too.

[Aslacher]

This happened today! Half my steps from yesterday and Tuesday but none today although it was recording just fine this morning. Something is wrong here!

[SunsetRunner]

I'm having the same problem and this isn't the first time.  Previous fixes aren't working this time and I'm very close to switching to Garmin which my friends prefer after their Fitbit frustrations.  I'm still open to suggestions.

[HCampbell1]

Mine came back on after a couple of days, have had bo problems since, hope yours does to.
Sent from Sky Yahoo Mail on Android

[Aslacher]

Nope still doing it every 7 days or so, and they never came back after they disappeared. It did it yesterday on a full charge. I’m over it and will be switching

Sent from my iPhone

[LanceSoCal]

My Flex 2 is only tracking calories and I can't find anywhere in the app or site to update Step Goal.  So frustrating.

[mikkik]

I have deleted and reentered. Flex no longer synchs and just endlessly cycles. It’s not tracking anything and help is no limit get available by telephone or on site. I have turned phone in and off, reloaded software and tried everything I know. Right now it’s not a device, just a piece of garbage. This has been going in since last IOS software update 

[mikkik]

Update-still only synchs intermittently. No contact from customer service. Prior to the original owners selling the company, customer service was excellent. It appears there is no support for the Flex device at all since the sale. I was an original purchase of the first Fitbit but believe I will be changing to another device with another company that actually provides customer support