07-17-2019
14:34
- last edited on
08-20-2020
17:15
by
MatthewFitbit
07-17-2019
14:34
- last edited on
08-20-2020
17:15
by
MatthewFitbit
My step count disappeared and is only showing calories. I have tried deleting app and redownloading. I also removed Fitbit and reinstalled. No luck
07-18-2019 04:42
07-18-2019 04:42
I’m having the same issue (iOS app). I am synched fine, it’s tracking sleep and calories. I know it’s tracking steps because it’s relaying to a third-party app, but won’t display in my Fitbit app. Not even an option when I go to “Discover”
07-19-2019 01:52
07-19-2019 01:52
I am also having difficulty with steps showing. It appears to be recording the total but is not recording my hourly steps through the day, although on the day it does show up, just no the historical record. My friend, who has a different fitbit, is also having some issues. Could there be a problem with the app in general?
07-20-2019 04:22
07-20-2019 04:22
Yup, same here. Won’t show my total steps anywhere for the day, just breaks it up by hour but it’s confusing...
05-19-2020 15:27
05-19-2020 15:27
I am having the same issue. Steps just disappeared from app and can no longer see
05-19-2020 16:02
05-19-2020 16:02
Same here. It says on the site they are experiencing problems with Android, but I have iOS also & no data on my app☹️
05-19-2020 17:31
05-19-2020 17:31
I have same problem, steps just vanished, now just getting cals burned.
05-19-2020 22:59
05-19-2020 22:59
Ditto ... steps & sleep have all disappeared (iOS app)
05-27-2020 05:49
05-27-2020 05:49
Me too - have you managed to get it sorted?
05-27-2020 09:41
05-27-2020 09:41
05-28-2020 17:23
05-28-2020 17:23
This happened today! Half my steps from yesterday and Tuesday but none today although it was recording just fine this morning. Something is wrong here!
06-22-2020 09:35
06-22-2020 09:35
I'm having the same problem and this isn't the first time. Previous fixes aren't working this time and I'm very close to switching to Garmin which my friends prefer after their Fitbit frustrations. I'm still open to suggestions.
06-22-2020 12:12
06-22-2020 12:12
06-22-2020 14:34
06-22-2020 14:34
08-26-2020 13:23
08-26-2020 13:23
My Flex 2 is only tracking calories and I can't find anywhere in the app or site to update Step Goal. So frustrating.
09-22-2020 10:12
09-22-2020 10:12
I have deleted and reentered. Flex no longer synchs and just endlessly cycles. It’s not tracking anything and help is no limit get available by telephone or on site. I have turned phone in and off, reloaded software and tried everything I know. Right now it’s not a device, just a piece of garbage. This has been going in since last IOS software update
10-13-2020 10:04
10-13-2020 10:04
Update-still only synchs intermittently. No contact from customer service. Prior to the original owners selling the company, customer service was excellent. It appears there is no support for the Flex device at all since the sale. I was an original purchase of the first Fitbit but believe I will be changing to another device with another company that actually provides customer support