Time zones incorrect for everything!

[angelinadyne2]

Hi I’ve noticed a few times now that when I check my walking exercise has been logged, sometimes it’s logged it under the incorrect time? Like 2am! When infact it’s 8am! I also noticed is not picking up my steps during this problem and not logging the exercise on the dash but does show when you click on the dash? I’m not intirely sure if it’s because I’ve charged it? Ir if it’s ran out of charge completely? This also logs the incorrect times for sleep too. It’s happened a few times now and it’s annoying me! Any help would be great! Thank you! 

[NellyG]

Hi @angelinadyne2  Try restarting your Flex 2 several times and then sync it to your app. Hopefully that will correct the time. Please come back if you continue to have problems.

Restart your tracker

[Julia_G]

Hi, @angelinadyne2 , if your Flex2 ran out of battery completely, and then you charged it, but did not sync before using it, that would explain what you are seeing.

When you sync, Fitbit will update its internal "clock".  If it rins out of battery, once charged, until you sync it will just start up again exactly where it left off.

So, for example, if it ran out of battery at 2 AM, and you noticed in the morning it was dead and you charged it, and after charging put it on and went for a walk, your Fitbit thinks it is still 2 AM.

Once you sync. it will update the time, but your walk will be logged for the time the Flex2 was set to when you took your walk...

I hope this makes sense!  In order to avoid this happening, if your Fitbit dies completely, be sure to sync it as soon as it is recharged, and before wearing it for any activity or sleeping.  

[Prusik]

And lately my flex 2 will record my run or walk 5 hours into the future. At the end of the exercise it will show the map with zero km. Once the 5 hours goes by, it will show the km but not always the right amount. I’ve trued resetting the time zone from automatic to manual and back. i’ve even rebooted my iPhone.  No change so far.