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Tracker won't sync for the first time

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So I bought a Flex and it just arrived.  Got it hooked up to the docking station and charged it (all 5 lights flash).  Downloaded the app for my Android and started going through the setup process.  Get to the part where it wants to sync.  I tap the tracker twice and all five lights flash from left to right then back again. Then the first light stays lit then flashes twice then goes out.  And... that's it.  I have no idea what that means since I can't find any details on the site about that particular light pattern.  Bluetooth and Location are both enabled on my phone.  Tried syncing to my PC but that didn't work either.

 

So what gives?  What do I need to do to sync my Flex so I can start using it?

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I contacted them and they sent me a replacement.
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