10-01-2021 20:06
10-01-2021 20:06
Recently, I've started getting an alert of 3 white dots and one red, flashing together on my flex 2. The tracker vibrates 3 short and 1 long, and repeats about 3x over a minute. I don't have reminders to move enabled and the battery level is at least 50%.
Tracker is connected to a galaxy s10+ and app and OS are up to date.
Any idea what this could be?
Answered! Go to the Best Answer.
10-07-2021 05:58
10-07-2021 05:58
Hi, @Mattman840 , is it possible that this is a silent alarm? That should be 3 white lights and a yellow/orange one. You can check for any silent alarms in your app. From the front screen of the app click the Account icon (small person/picture top left). On the account screen choose Flex 2 then scroll down to silent alarms.
I would also suggest giving your Flex 2 a restart, which hopefully will shut down any unusual activity. To restart plug your Flex 2 in to charge as normal. Locate the small button on the USB end of the charger. Press this button 3 times within 5 seconds, pausing briefly between each press. When all the lights flash at once your Flex 2 has restarted.
I hope this helps - let us know how it goes. And welcome to the forums!
Sense, Charge 5, Inspire 2; iOS and Android
10-07-2021 05:58
10-07-2021 05:58
Hi, @Mattman840 , is it possible that this is a silent alarm? That should be 3 white lights and a yellow/orange one. You can check for any silent alarms in your app. From the front screen of the app click the Account icon (small person/picture top left). On the account screen choose Flex 2 then scroll down to silent alarms.
I would also suggest giving your Flex 2 a restart, which hopefully will shut down any unusual activity. To restart plug your Flex 2 in to charge as normal. Locate the small button on the USB end of the charger. Press this button 3 times within 5 seconds, pausing briefly between each press. When all the lights flash at once your Flex 2 has restarted.
I hope this helps - let us know how it goes. And welcome to the forums!
Sense, Charge 5, Inspire 2; iOS and Android
10-07-2021 13:45
10-07-2021 13:45
Yes!! You 100% nailed it! I've had this thing for 3+ years and never even knew that was a feature. Apparently there were 8 or 9 different alarms that were set on my device - some on, some off - and I have no idea how they even got there since I didn't even know this was a feature haha
Thank you again!
10-07-2021 13:54
10-07-2021 13:54
Hey @Julia_G, I just got the same alert on my flex 2 again, even after verifying all the silent alarms have been removed. I will reboot it later today and hope that is the final step for a fix. Thanks!
10-07-2021 14:30
10-07-2021 14:30
Hi, @Mattman840 , apparently there could also be an alarm set in the web based software, so it would be good to check that too. There is a link to your web based dashboard top right hand side whenever you are logged in to the community.
Sense, Charge 5, Inspire 2; iOS and Android