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how to sync online

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‎06-16-2020 10:08 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

‎06-16-2020 10:08 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

My flex hasn't synced in the app in about 3 weeks. I want to sync it through my computer but don't see the option when I log in. I can find my device but don't see any way to tell it to sync. When I try clicking on the "sync" arrow circle icon, nothing happens so I'm wondering if that's the right place or not. Can someone tell me how to do this? 

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4 REPLIES 4

‎06-17-2020 20:56

‎06-17-2020 20:56

My flex hasn't synced with the app for the last couple of weeks. I want to sync it online before I remove it from the app so it can keep info. I can see the device when I log into the website but it won't sync. Can someone help me figure it out?

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‎06-17-2020 21:44

‎06-17-2020 21:44

Hi @Texas-gal  what computer operating system do you have and are you using a dongle or native Windows 10 or Apple? The more we know, the better to assist you.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-18-2020 18:59

In response to Odyssey13

‎06-18-2020 18:59

I have Windows 10 and my fitbit was plugged into the computer with the dongle. Computer bluetooth is turned on.

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‎06-18-2020 19:31

In response to Texas-gal

‎06-18-2020 19:31

@Texas-gal  You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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