04-07-2020 18:17 - edited 04-07-2020 21:47
04-07-2020 18:17 - edited 04-07-2020 21:47
I keep trying to change my step goal under activities in the app. There is no “save changes” button so it just reverts back to the original goal when I leave the screen. It’s driving me crazy. Why is this happening? I don’t see any other way to change it.
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05-16-2023 16:11
05-16-2023 16:11
I have been trying to figure out how to fix this for a week, you are a life-saver!!! ❤️
11-12-2023 05:57
11-12-2023 05:57
Thank you!!! After months of intermittently trying to fix this problem - and somehow not finding this particular thread in my searches - this problem is finally solved for me!!!!! (At least it seems like it, so far - we’ll see what happens as the days go on). Why in the world is this a glitch? My last two Fitbits haven’t had the floor-counting capability so this goal is irrelevant. I wouldn’t have ever thought of putting a random number in that line.
01-30-2024 07:17
01-30-2024 07:17
I have been having this problem for months with no resolution. Changing other goals defaults the step goal back to 12000 steps. If I just change the step goal and click set goal, go out of that screen and back in, it just resets it again. It will not update goals no matter what I do. Anyone else having this issue? Customer service acted like I was crazy and said they put in a ticket but I doubt it, and I've never heard back from them.