App won’t let me change step goal

[radzieus]

I keep trying to change my step goal under activities in the app. There is no “save changes” button so it just reverts back to the original goal when I leave the screen. It’s driving me crazy. Why is this happening? I don’t see any other way to change it. 

[Mewgz]

I have been trying to figure out how to fix this for a week, you are a life-saver!!! ❤️ 

[CNB63]

Thank you!!!  After months of intermittently trying to fix this problem - and somehow not finding this particular thread in my searches - this problem is finally solved for me!!!!!  (At least it seems like it, so far - we’ll see what happens as the days go on).  Why in the world is this a glitch?  My last two Fitbits haven’t had the floor-counting capability so this goal is irrelevant.  I wouldn’t have ever thought of putting a random number in that line.

[Mhwhitener]

I have been having this problem for months with no resolution.  Changing other goals defaults the step goal back to 12000 steps.  If I just change the step goal and click set goal, go out of that screen and back in, it just resets it again.  It will not update goals no matter what I do.  Anyone else having this issue?  Customer service acted like I was crazy and said they put in a ticket but I doubt it, and I've never heard back from them.

[SharonPanet]

Same issue did you ever get it fixed?

[Sunnyhug7]

Yes, I followed the steps in the previous comments and it works.

[Djacks10]

I am having the same issue. I read if floors goal is zero you can’t change step goal. But I can’t change my floors goal either. Everything just reverts back. So horribly tiresome 

[Djacks10]

I wish that worked for mine. But the floors goal also reverts back to zero

[Mhwhitener]

There has been no update or progress on this. And customer service has
refused to even acknowledge there is an issue. Made me switch to Garmin.

*Mara Whitener*

[LZeeW]

@Djacks10   You added on to a rather old thread.  You don't mention what type of phone you use.  I think you will get more help if you start a new thread in the appropriate app forum, Android or iOS.  You have an app issue.  Can you give more details?  More information will help.

[Djacks10]

Sorry to hear that 😞. It makes me sad

Thanks, Debbie Jackson