08-18-2017 12:15
08-18-2017 12:15
How do I correct my average step count on my flex? It says I average 5298 steps per day, but my average is close to 15000 per days...
Does anybody know why?
Can I change it?
08-18-2017 12:53
08-18-2017 12:53
Yes, your step count is visible in your public profile:
and it’s clearly closer to 15k.
Where does it says you’re averaging 5298 per day? I’ll assume it’s when you look at yourself in your friends list in the mobile app. If so, I’m not aware of a way to change it. The number may be lagging the actual step counts for recent days, but I believe it should eventually catch up and better match your actual average step counts.
At any rate, I believe your stats must be correct. In other words, you should see a graph similar to the one above when you look at your steps in the mobile app or in the Dashboard.
Dominique | Finland
Ionic, Aria, Flyer, TrendWeight | Windows 7, OS X 10.13.5 | Motorola Moto G6 (Android 9), iPad Air (iOS 12.4.4)
Take a look at the Fitbit help site for further assistance and information.
08-18-2017 17:17
08-18-2017 17:17
I can't figure out how that could be happening. It is so odd. Not doubting you at all, it's just that data is pulled from the same source so it would be the same as the graph that Dominique posted. There is no way to correct it. If you look at your profile on your phone, is that where you are seeing the number? Under your picture? Or is it somewhere else?
Elena | Pennsylvania