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Dropped Stats

‎05-23-2017 09:44

‎05-23-2017 09:44

Why has my Fitbit dropped my stats for the last two days? I did over 19000 steps Sunday, and 18000 yesterday, and when I check my stats on my phone it dhows 54 steps Sunday and zero yesterday.

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3 REPLIES 3

‎05-23-2017 09:55

‎05-23-2017 09:55

 

 

I am sorry to hear that!. What kind of tracker you have? Have you synced your steps with the app? Is your app up-to-date? 

 

If you have already done all these, call customer support! 

 

 

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‎05-23-2017 10:02

In response to Bhuvana

‎05-23-2017 10:02

My Charge 2 last synched at 1:34 AM on 5/21. On my phone the two little arrows are just spinning around. I’m not sure what to do to get it to synch.

Mike
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‎05-23-2017 10:08

In response to Zilmo

‎05-23-2017 10:08

Check out this help article for when your tracker is not syncing. You can also try to restart your tracker a few times.

Karolien | The Netherlands

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