05-23-2017 09:44
05-23-2017 09:44
Why has my Fitbit dropped my stats for the last two days? I did over 19000 steps Sunday, and 18000 yesterday, and when I check my stats on my phone it dhows 54 steps Sunday and zero yesterday.
05-23-2017 09:55
05-23-2017 09:55
I am sorry to hear that!. What kind of tracker you have? Have you synced your steps with the app? Is your app up-to-date?
If you have already done all these, call customer support!
05-23-2017 10:02
05-23-2017 10:02
05-23-2017 10:08
05-23-2017 10:08
Check out this help article for when your tracker is not syncing. You can also try to restart your tracker a few times.
Karolien | The Netherlands