Fitbit charge did not survive the Twin CitiesTough Mudder

[d3nme]

I just ran the twin cities toughmudder over the weekend.  I taped over the band with electrical tape to ensure I would not lose the band if it came loose, and even wore gloves, which covered the band.  When completing the course the indicator worked fine, but the following day it now looks like a matrix watch.  It still syncs but none of the displays are working, so for everyday use it is completely worthless.  I bought the band in December and it was to prepare for the toughmudder.  After all that and it died.

[choccherrybee]

Well didn't do the toughmudder, but my display went completely out on my charge.  I get nothing, but its still tracking; had it since Jan, now what?

[d3nme]

not even sure my would be under the "limited warranty". Supposed to be a one year warranty but you know how that goes.

[HelenaFitbit]

Oh heavens! That is one tough buddy, our Customer Support team will be more than glad to help you get back on track 

@d3nme @choccherrybee You can get in touch with us any time at http://contact.fitbit.com or by calling (877) 623-4997 between the hours of 4am-8pm PST Mon-Fri and 6am-5pm PST on weekends.

Let me know if you have any questions, good luck!

[MRose]

As @HelenaFitbit says, contact Customer Service! Seriously! They have the best customer service I've ever seen! And no, I'm not a moderator... I've just had amazing experiences (yes, multiple!) with their customer service. I've had to call them twice when it was my fault and they were SO helpful!

[d3nme]

Customer service came thru and are sending a new fitbit. We will see how it survives the next Tough Mudder. Back in action and off and running!

[HelenaFitbit]

That is great news @d3nme! My good friend Karol told me you mentioned this post when contacting for support, I'm sure you'll be back on track very soon!