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GPS not mapping my route

ANSWERED

‎09-24-2020 11:54

‎09-24-2020 11:54

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I have a Versa 2. When I start a walk, the Versa and my phone show that it's connected. It tracks all of my other stats except for the map of my route. This started this week (9/21/20). Any thoughts?

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Accepted Solutions

‎09-27-2020 12:42

‎09-27-2020 12:42

The night before this started happening, I updated to Android 11. Somehow my location permission was reset from 'always allow' to 'only when using the app'. After switching back to always allow, my maps were recorded with accuracy. 

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8 REPLIES 8

‎09-25-2020 23:13 - last edited on ‎03-04-2021 04:08 by Fitbit Moderator

‎09-25-2020 23:13 - last edited on ‎03-04-2021 04:08 by Fitbit Moderator

Reboot your fitbit by turning it off and then on.  Then it would reconnect again.  Also, I use MapmyRun app when walking.  So I have something to compare the accuracy.

 

I have Versa #2 and a Samsung Galaxy #7....about to change my phone soon.

 

 

Moderator edit: merged reply

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‎09-27-2020 12:42

‎09-27-2020 12:42

The night before this started happening, I updated to Android 11. Somehow my location permission was reset from 'always allow' to 'only when using the app'. After switching back to always allow, my maps were recorded with accuracy. 

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‎10-17-2020 13:57 - edited ‎10-17-2020 14:01

‎10-17-2020 13:57 - edited ‎10-17-2020 14:01

I have the same problem, last week it was showing a map. This week nothing. Checked my location setting on my phone and it’s set correctly. Any other suggestions? 

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‎12-08-2020 21:27

In response to AveryW.

‎12-08-2020 21:27

Hi:

   I found out that my bluetooth need to be turned off and then on.  Then my fitbit starts working properly.  Sorry for being so late with this.

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‎02-25-2021 12:09

‎02-25-2021 12:09

I had this from this week also!

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‎03-01-2021 08:24

In response to Rabs1

‎03-01-2021 08:24

Hi @Rabs1, thank you for participating in our Fitbit forums. If your Fitbit device doesn't map your route, please restart it as described in this help article. After this, check out this help page, which explains how the GPS feature works on your Fitbit device. This article also contains some troubleshooting steps for you to try.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-03-2021 01:53

In response to JuanJoFitbit

‎03-03-2021 01:53

I have been advised by Fitbit support that there is a current known issue with GPS tracking. It has been working fine for me for walk activities, but didn't work today when I tried to log a run. I have been given no further information with ETA for a fix on this.

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‎03-04-2021 04:17

In response to hallmichaelr

‎03-04-2021 04:17

Hi @hallmichaelr, thank you for getting back. We don't have an estimated time, however, our team is actively working on a fix and we expect to have a solution released soon.

 

We appreciate your patience and time with this.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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