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Fitbit's advice for those having this problem is at Check here for help with Charge 3 screen issues - Fitbit Community
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Best Answer
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Hi @Nanna123, welcome to our Fitbit Community. Since your husband's device is still having issues with the screen, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.
See you around.