track exercise

[boyley]

Help!! My app hasn't shown my walks in track exercise since 1/7/18. I've tried switching it off etc but no joy. Does anyone know what I can do?

Many thanks.

[Esya]

Hello @boyley, how are you tracking your walks? Through the app or with automated tracking on the FitBit device itself?

[boyley]

Hello

Through the Fitbit device and then it syncs the info to the dashboard and had worked fine until the beginning of last week. 

Thank you

[Esya]

It might be worth it to restart your tracker a few times (we always advice to do it 3 times). This typically fixes it. This article explains how to restart your tracker (just select your tracker in the options given on this page).

[boyley]

Thanks. I've restarted it 3 times so fingers crossed.