07-13-2018 02:34
07-13-2018 02:34
Help!! My app hasn't shown my walks in track exercise since 1/7/18. I've tried switching it off etc but no joy. Does anyone know what I can do?
Many thanks.
07-13-2018 04:56
07-13-2018 04:56
Hello @boyley, how are you tracking your walks? Through the app or with automated tracking on the FitBit device itself?
Karolien | The Netherlands
07-13-2018 05:26
07-13-2018 05:26
Hello
Through the Fitbit device and then it syncs the info to the dashboard and had worked fine until the beginning of last week.
Thank you
07-13-2018 06:03
07-13-2018 06:03
It might be worth it to restart your tracker a few times (we always advice to do it 3 times). This typically fixes it. This article explains how to restart your tracker (just select your tracker in the options given on this page).
Karolien | The Netherlands
07-15-2018 01:11
07-15-2018 01:11
Thanks. I've restarted it 3 times so fingers crossed.