07-05-2023 05:03
07-05-2023 05:03
Has anyone had this happen before?
I got a new phone and have had all my information switched over. I got my watch conencted to the app, and deleted the app off the old phone. I noticed for about 4-5 hours yesterday my Inspire 3 was not tracking properly (despite being connected and synching) Long story short I realized my phone was set to the wrong am/pm automatic setting.
This morning I woke up and saw that it had not tracked my sleep like it should have, and had counted well over a thousand steps in my sleep.
Is it possible the app is just catching back up from yesterday? I have tried reinstalling, restarting, and relogging into everything. I am connected with my google account now.
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07-19-2023 13:54
07-19-2023 13:54
@eremt , A warm welcome to the Community !Thank you for your message and efforts.
We haven't heard yet, that the app on another phone may cause any difficulties with the usage of your Inspire 3.
You mentioned that the new phone had set the Pm/Am wrong, what this might have caused, is that some data from your sleep not to get recognized as some of them can only be tracked at night.
Please make sure that all the settings on your phone are ok, and then just try to setup the Inspire 3 again as a new device, without removing it from the account before.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
07-19-2023 13:54
07-19-2023 13:54
@eremt , A warm welcome to the Community !Thank you for your message and efforts.
We haven't heard yet, that the app on another phone may cause any difficulties with the usage of your Inspire 3.
You mentioned that the new phone had set the Pm/Am wrong, what this might have caused, is that some data from your sleep not to get recognized as some of them can only be tracked at night.
Please make sure that all the settings on your phone are ok, and then just try to setup the Inspire 3 again as a new device, without removing it from the account before.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.