Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App not working properly after upgrading phone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

Has anyone had this happen before?

I got a new phone and have had all my information switched over. I got my watch conencted to the app, and deleted the app off the old phone. I noticed for about 4-5 hours yesterday my Inspire 3 was not tracking properly (despite being connected and synching) Long story short I realized my phone was set to the wrong am/pm automatic setting.

This morning I woke up and saw that it had not tracked my sleep like it should have, and had counted well over a thousand steps in my sleep. 

 

Is it possible the app is just catching back up from yesterday? I have tried reinstalling, restarting, and relogging into everything. I am connected with my google account now.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

@eremt , A warm welcome to the Community !Thank you for your message and efforts. 

We haven't heard yet, that the app on another phone may cause any difficulties with the usage of your Inspire 3. 
You mentioned that the new phone had set the Pm/Am wrong, what this might have caused, is that some data from your sleep not to get recognized as some of them can only be tracked at night. 

Please make sure that all the settings on your phone are ok, and then just try to setup the Inspire 3 again as a new device, without removing it from the account before. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

@eremt , A warm welcome to the Community !Thank you for your message and efforts. 

We haven't heard yet, that the app on another phone may cause any difficulties with the usage of your Inspire 3. 
You mentioned that the new phone had set the Pm/Am wrong, what this might have caused, is that some data from your sleep not to get recognized as some of them can only be tracked at night. 

Please make sure that all the settings on your phone are ok, and then just try to setup the Inspire 3 again as a new device, without removing it from the account before. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes