Black Screen Vibrates

[UrbanCowboy]

My Inspire 3 will not display a screen and is black. I have followed all the steps recommended from other posts of similar issues, like this post. https://community.fitbit.com/t5/Inspire-3/Inspire-3-black-screen-vibrates/m-p/5615929#M8848 

I have held the sides for 10+ seconds until I felt it vibrate, while it was plugged in, and that isn't working. I have tried to change the watch face, but I get a No Internet Connection message when I tap gallery. I have an internet connection. I can see the device is syncing with the mobile app, I can also see it is charging in the mobile app. I've cleared cache and force quit the mobile app, turned off WiFi, turned off the VPN, restarted the phone and still cannot get into the gallery. I read that changing the watch face may resolve the black screen issue. However I cannot get into the gallery to try this step. 

I've held the sides for over a minute, thinking that may force it to restart, or factory reset, but nothing. I get notification vibrations on the watch, but it will not display a screen. 

I'm using a Google Pixel 8 device running Android 14 and the Mobile App version is 4.19.

I don't know what else to try. 

Update: I was able to open the gallery and change the watch face, but that did not work. It is still a black screen. 😐

[UrbanCowboy]

So nothing from anyone hugh? Did anyone from Fitbit read this?

[Bill_209]

If you performed a Factory Reset by placing the Inspire 3 into the charging cradle and pressing/holding the two side buttons for at least 10 seconds, and the device didn't display a Fitbit logo with a message to download the app after doing that, then that Inspire 3 is clearly defective.

There is nothing else left to try.  The Factory Reset is the last tool in the CS toolbox for device recovery.

[mlaiuppa]

I just went through this in chat with a Fitbit representative. Yeah, mine is defective but still under warranty so will be replaced. 

Anyone gone through that nightmare? You have to send it in and then wait for a replacement. Mine is on backorder so I will be without it for a month or maybe more. Backorder. Big surprise. I wonder if that is because of all of the DEFECTIVE Inspire 3s out there. 

Then there is the return process. I have to bring it to a FedEx center and show them a QR code so they can print a label. Or I can try to print my own label and return slip but I still have to bring it to FedEx or arrange a pick up. IT'S A NIGHTMARE! 

I'd wear my old Inspire 2 but the part that held the band broke so I think I threw it away. I doubt my original Inspire HR works any more. 

I am sorely tempted to switch to Garmin the next time I get a home kit from Silver and Fit.

And I just bought a new watchband!

[Diznee]

I just posted on another... I contacted a rep about all the same issues. I would get a white line when switching clock faces then back to black. It smiled when in the cradle and back to black. This one fitbit sent me last summer after my other inspire 3 got bubbles in the screen. Now they say no warranty and sent me a % off coupon... but I don't know whether to upgrade, get the same inspire 3 or look for something else. 

[Bill_209]

The upgrade might be a good option for you, if the discount being offered is good enough.

The annual subscription cost would be a big factor for me if looking for something else.

[Diznee]

Thanks Bill!!! 

I don't sign up for the premium. I just use it for it's basics... clock, notifications from my phone so I don't have to carry it around the house and steps.