Bluetooth needs to reset several times per day after update

[BillU8]

Since updating my inspire3 yesterday. I have to forget device and reconnect several times per day.  I have only had to do that once with the old release since I bought it in February.   Is there a fix for this?

[Gr4ndp4]

Hi, @BillU8, welcome to the community, May I suggest you restart your Inspire 3? How do I restart my Fitbit device? - Fitbit Help Center provides guidance. Another step to consider is to delete & reload the Fitbit app on your phone. (for an ANDROID phone) Sync your Fitbit app>phone settings>apps>Fitbit>clear cache>force stop>uninstall>RESTART YOUR PHONE>reload the Fitbit app.

If you have other Bluetooth devices close to hand an older device may have developed a Bluetooth fault. You may like to experiment by turning suspect devices off to see if this helps.

Let us know how you get on by posting here again.

Cheers

[BillU8]

I have reset the inspire many times, there are no other devices connected to my phone.   It rarely disconnected prior to the recent update to the inspire.   

Here is the message that I see. I never connects again quickly.  This morning it took about 45 minutes to get the new pairing request.   Sometimes it does not connect even after you click allow.   It is very frustrating.

[BillU8]

Also, forgot to mention earlier, that I have restarted the iPhone several times.   I have not deleted the app and reinstalled yet though.   

[Gr4ndp4]

Hi, @BillU8 thanks for the update, if you check the iOS board here you'll see that reloading the app sometimes resolves various issues. You seem to have completed the usual recommended solutions. Your issue is not being reported widely so try the reload.

Let us know how you get on.

Cheers

[BillU8]

👌
Sent from my iPhone

[Sukikp]

I’m having the same issue since updating. Have tried all steps suggested including removing and reinstalling app several times. Chat support not working. Next step? 

[Gr4ndp4]

Hi, @Sukikp, welcome to the community, How long have you had your Inspire 3? You should be able to reach Chat or phone connection to Customer Support but depending on where you are might have to wait out the weekend. Don't use email. Can you please tell us your mobile phone's make, model & OS? If you are on iOS, have you looked at the iOS board?

Let us know by posting here again.

Cheers

[Sukikp]

Hi

I’ve had this one about 10 months. Chat (which has been really useful in the past) is unhelpfully not available at this time respite listing hours as available? It’s an iPhone 12    17.5.1 

I will search iOS board as suggested but would be grateful for any suggestions 

[Sukikp]

It was the Fitbit update not IOS. Issues have been since updating yesterday. No issues previously 

[Bill_209]

It's sad that the Customer Service team makes it nearly impossible to speak with an actual person to help resolve performance issues, but here is a useful link that provides that phone number for your convenience.

https://gethuman.com/phone-number/Fitbit

[Gr4ndp4]

Hi, @Sukikp, thanks for the feedback, depending on where you are and who you bought your Inspire 3 from you almost certainly have the benefit of Fitbit's return and warranty policy   I'm not familiar with iOS devices but do note you are on a newer iOS than the minimum 15. Fitbit Supported Devices 

[Sukikp]

Thank you. I think I will seek a replacement! 

[BillU8]

Thank you!

Sent from my iPad

[BillU8]

My phone is also a iPhone 12.   Maybe something specific to that model?

[Sukikp]

I spoke to a human today who insisted on repeating all the ‘fixes’ I’ve already tried. I’ve now been asked to wear it for 24 hours while they monitor data. Apparently I will receive an email tomorrow. 
…it has already lost connection again … twice 😩

[BillU8]

I have tried restarting the inspire3, the iPhone, reinstalling the app and forgetting device in Bluetooth several times.   I continues to occur.    I noticed that my iPad wanted to pair to it this morning, which I have never done,    I turned off Bluetooth on the iPad and it immediately paired with my iPhone.   Not sure if it is conflicting somehow.   I will keep it that way for a few days to see if it behaves...

[BillU8]

After 3 days with my iPad Bluetooth disabled, I have not had an issue with the fitbit->iPhone connection.   So, I am guessing that my issues were connected to the iPad trying to pair, which I did not ask it to do.   I have had the app installed on both iPhone and iPad since getting the inspire3 in early February.  The issues only surfaced after the latest inspire3 update.   Leaving Bluetooth on the iPad disabled in the long term is really not a viable "solution", as it disables AirDrop, AirPlay,etc...   I will try enabling Bluetooth on the iPad again to see if the problem comes back.

[lmacmil]

Mine hasn't been that bad but I have lost the Bluetooth connection several times since the update.  So far forgetting the Inspire and letting Bluetooth find it again has reconnected it.

[lmacmil]

Mine has gotten substantially worse in the last couple days.  It's disconnecting several times a day and often won't repair, giving an error message.  It reconnects on its own eventually.  Another bad update from Google/Fitbit.