Calorie deficit not working

[JFiFi99]

I’ve been tracking calories using the Fitbit app and had a set up of a 500 calorie deficit per day which was helpful. This feature no longer works - it was working fine until today. It will only default to a fixed calorie goal. Any ideas how to fix it please?

[avred11]

My app is doing the same thing today, also new to me.

[JFiFi99]

So, I’ve had a live chat with the Fitbit support team. It’s an issue at their end and they are aware and working on a fix

[GillBev]

Wish I’d seen this sooner! I have done everything possible to try to get it to work, good to know it’s a ‘known issue’ and they’re working on it! I was just really getting into the swing of 500 cal deficit. Will do it manually for now. Thanks 

[JElton]

I am also experiencing this on my Versa 4. I have reinstalled the app and reset goals, but the calorie deficit still won't show.  Hopefully they will have a fix soon

[BasakA]

Thanks for bringing this up. I have the exact same intent about this feature and the exact same problem. Hope it gets resolved quickly. 

[kashmira.rajan]

Same issue here 😞

[DavidFitbit]

Hi everyone, thanks for letting us know about this issue in regards to the Calorie target goal reverting to a previous value after attempting to save changes.

Our development team is already aware of it and they are working to identify a resolution as quickly as possible.

I'm sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

In the meantime,  we recommend updating your target Calorie goal from the You tab: You > Goals >Nutrition >Calories target. This path has been reported to successfully save the new value. I appreciate your time in this process.

[BasakA]

Hi David, thanks for you response. Though I don’t think that’s the exact problem described in this post. The problem is that the calorie deficit target no longer influences the daily calorie goal dynamically. The system takes the static value — the one you described. But because it’s static, daily activity can no longer increase or decrease our daily calorie intake goals dynamically. Instead, it’s a static value we set manually which doesn’t make sense because every day we burn a different number of calories so a set calorie deficit should mean we should eat a different number of calories every day. 

[GillBev]

What david has confirmed is the root problem to the knock of effects you are describing. What you are seeing is due to the value for a ‘goal set’ as calorie deficit not saving or being accepted any longer. 

[GillBev]

Any timeline on the fix for this, would be good to know so not checking every day! Will it require an app update to receive the bug fix? Thanks 

[JessicaAL]

I have tried chat that was escalated to email about this issue. I don’t think they actually understand what the issue is. After doing all the normal troubleshooting, the escalation email basically said “if you want to change it, just change it to how you want it set.” They are not understanding that it won’t allow us the correct path to have the fluctuating calorie target based on calories in and activity. It keeps reverting us back to a stagnant set calorie intake number. I responded with a lengthy email trying to explain exactly what the problem is. Fingers crossed somebody who actually uses the app will read it and under the issue. 

[Gymgirl101]

Have you heard anything else about this? 

[Emilyborne]

Same issue sadly 😞 and I’ve never had this issue before 

[Emmanuelg]

Same issue and there is a lengthy thread on reddit where everyone has the same problem.  Really hoping Fitbit fixes this as it was a feature I really valued!

[Jollies]

I have the same problem with my charge 6. Fitbit does not seem reliable any more. This is one of many issues recently. Will not be buying another.

[Bazal]

Thank you for putting this up .. 

[JessicaAL]

I received a second email on this matter. It was quite generic, saying “We’re aware of it and are working to identify a resolution as quickly as possible.” I have been without this valued feature all week, as well as a lot of others. I hope others are jumping on chat and raising their concerns. 

[Fi_H]

Same issue as everyone on here and rely on being able to set the calorie deficit and then monitor to keep me on track.

I noticed today that when I change it from setting calories - to the help setting goals button and save (for me a 500 calorie deficit, 1lbs weight loss a week) - when I go and click on the calorie, the bar chart opens and for 2 seconds shows what it should, then reverts quickly to the set calories. It’s like the proper functionality is there but won’t stick. 

[Grepeta]

I I’ve also had a live chat with them about this issue .  It seems to be taking quite a while as it seems to be entering the 4th day …