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Can't access data

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‎03-22-2024 03:41

‎03-22-2024 03:41

  • The app seems to be set up to deny access to any data. It took ages to figure out how to download it. (It absolutely is not where the instructions say it is) Now an app specifically designed for a phone won't let me open the data on my phone. What are you hiding fitbit? Why don't you want me to see my data? 
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‎03-22-2024 04:58

‎03-22-2024 04:58

Hi, @MelvynGW, welcome, may I suggest you review this article How do I export my Fitbit data? - Fitbit Help Center. Please post here again & let us know how you get on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎03-22-2024 04:58

‎03-22-2024 04:58

Hi, @MelvynGW, welcome, may I suggest you review this article How do I export my Fitbit data? - Fitbit Help Center. Please post here again & let us know how you get on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎03-24-2024 01:36

In response to Gr4ndp4

‎03-24-2024 01:36

Thank you for getting back to me. I've found the data now. It's absolutely not in a format that is useful to me. What I was looking for is a way of selecting specific data and downloading that. E.G, if I wanted to download my steps for yesterday. Instinctively I would go to my steps on the app and try to download the info from there. It seems to be a massive and very alienating design flaw in the app. Hopefully Fitbit are working to fix this glaring mistake. 

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