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Data missing on the Today Fitbit app

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‎05-02-2025 12:05 - last edited on ‎05-03-2025 07:07 by Fitbit Moderator

‎05-02-2025 12:05 - last edited on ‎05-03-2025 07:07 by Fitbit Moderator

My Fitbit is suddenly unable to download my goals. How do I solve this?

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎05-03-2025 07:09

In response to LZeeW

‎05-03-2025 07:09

Hi there, @Piglet16. Welcome to the Fitbit Community Forums.Thanks for bringing this to our attention. 

As @LZeeW has mentioned, this issue with the daily goals disappearing from the Fitbit app was already escalated to our team so they can further investigate. As a workaround, please try the following steps in the order listed:

- Log out
- Uninstall
- Reinstall
- Login

Please log out before reinstalling the app so any data will be lost. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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4 REPLIES 4

‎05-03-2025 06:32

‎05-03-2025 06:32

Hello @Piglet16 and welcome to the Community.  Do you use an iPhone?  Some iPhone users have this issue and Fitbit is aware.  You can try deleting, then reinstalling your Fitbit app.  I don't know if this is a guaranteed fix.  I use an iPhone and don't have this issue.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-03-2025 07:09

In response to LZeeW

‎05-03-2025 07:09

Hi there, @Piglet16. Welcome to the Fitbit Community Forums.Thanks for bringing this to our attention. 

As @LZeeW has mentioned, this issue with the daily goals disappearing from the Fitbit app was already escalated to our team so they can further investigate. As a workaround, please try the following steps in the order listed:

- Log out
- Uninstall
- Reinstall
- Login

Please log out before reinstalling the app so any data will be lost. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎05-03-2025 07:55

In response to LZeeW

‎05-03-2025 07:55

Hi

Thank you. I have done this and it is now working.
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‎05-03-2025 08:23

In response to Piglet16

‎05-03-2025 08:23

@Piglet16 I'm glad to hear that your issue is now solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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