Error " An error occurred. Retry." trying to set up Inspire 3

[Kavm]

Trying to add Inspire 3 purchased in the USA to the Fitbit app on Samsung Galaxy in India for the first time. Actions so far. 

• Bluetooth off and on
• Force stop Fitbit
• Phone restarted; Inspire 3 on charger
• Fitbit App: Add Inspire 3 
• Enter the 4-digit code displayed on the watch for pairing. 
• App attempts to add the device. The watch shows Pairing.
• After 30? seconds, the app says An error occurred. Retry.

This pattern repeated multiple times. Advice highly appreciated.

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @Kavm! A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation and for all your efforts.

I suggest you try to do the following: 

• Remove your Fitbit device from the list of connected Bluetooth devices on your phone or tablet:
  • On your phone, tap Settings Bluetooth.
  • Tap the information icon or gear icon next to the name of your Fitbit device.
  • Find the option to forget the device.
• Try setting up your device again.

Please follow the tips from this article and check if you meet all the requirements: Why can't I set up my Fitbit device? 

[Kavm]

Thank you so much for responding. Please note that Fitbit device was never successfully paired with the phone. It is not in the list of paired devices.

After spending an inordinate amount of time on trying to resolve this issue, I gave up and bought a new Pixel phone to replace the Galaxy M30. Hopefully I will have an easier time with it.

[FatimaFitbit]

Hi @Kavm! Thank you so much for your answer and for all your efforts!

Were you able to solve the situation with your new phone?

This article can help you with the new set up: How do I update my Fitbit device? 

[Kavm]

Thank you! I did indeed manage to install it on the new phone.

[FatimaFitbit]

Hi there @Kavm! Thank you so much for your answer and for your efforts.

It's great news that you were able to install it on your new phone.

I recommend you visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips with each other. They will certainly be happy to see you there.

The Fitbit community is always available to you.