Fitbit App

[Megthedog]

My app records the daily steps & distance but when I come to look at the history, there isn’t any information in the daily, weekly, monthly or yearly records. It worked fine last week but nothing this week & this has never happened before

[MarioSFitbit]

Hi @Megthedog and warm welcome to the forums. 

I appreciate your message and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. As Community Moderator, I will post any updates about this situation. 

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some users.  

[Apannie]

I am having the same issue with all of my tracking.  Super frustrating and I hope the Fitbit team can get this fixed soon. 

 

 

[Novemberleaf]

I’m also having the same issue since last week: I told Bluetooth to ‘forget device’, deleted app, re powered on iPhone, reinstalled app and and connected device. Still no step history. Also every time I go into the app it asks me to ‘Pair’ device. It’s really frustrating. I have an inspire 3, App version, Fitbit 4.41 (44135015), using it with iPhone 16, iOS 18.3.2. 

[MarioSFitbit]

Hi @Apannie and warm welcome to the forums ! @Novemberleaf nice to see you around. 

I appreciate your messages and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. I will post any updates about this situation. 

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some users.  

Thank you for all the feedback given. 

[Novemberleaf]

Yes I deleted then reinstalled app - no success. 

[Apannie]

Yes, I have uninstalled and reinstalled the app, with no luck. 😢. I’m glad they are working on a fix.  I shall await good news…

[Eltjk]

Exact same problem.