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Fitbit Inspire 3 Turns off

4 hours ago - last edited 3 hours ago by Fitbit Moderator

4 hours ago - last edited 3 hours ago by Fitbit Moderator

Ok, been happening for awhile.  Fitbit turns off.  Connect to charger & it turns on & shows battery life at 94%.  Disconnect.  Turns off again.  Reconnect.  Now battery is showing 71%.  Disconnect.  Turns off.  Reconnect & battery at 48%.  Disconnect.  Turns off.  Reconnect & battery at 22%.  Disconnect, & turns off & reconnect again.  Battery now at zero.  It goes from about 75% to zero in overnight if not charged.  Tried a new charger.  Tried reinstalling the fitbit app.  

 

Moderator edit - updated subject for clarity

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2 REPLIES 2

3 hours ago

3 hours ago

Hi @Ibeashe4 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Inspire 3 is turning off. Thank you for the troubleshooting steps you tried. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this situation. 

Could you please confirm if you tried to restart your device? How do I restart my Fitbit device?

There are some other tips apart from trying another charger, which you can check out in the following article:  Why isn't my Fitbit device's battery charging?

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA
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3 hours ago

3 hours ago

Hi, @Ibeashe4 , welcome to the community. You do not mention how long you've had your Inspire 3. Small form wearables do have a limited lifespan, depending on how often the battery has cycled through charge and discharge. It sounds as if yours has reached this barrier. Depending on when, where & from whom you bought it, you may have the benefit of Fitbit's returns policy 

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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