Fitbit app not posting Heart Rate results

[SaraHillLaw]

currently my Fitbit shows my heart rate on my watch but if I go to the app it isn’t there. This is for today and yesterday.

side note my sleep hasn’t been loading for the last 3 days either. Any help? Thanks. 

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hello @SaraHillLaw!  Welcome to the forums!

I'm sorry to hear that your Heart Rate is not showing any data on your app. 

It's important to verify that your app is updated to the latest version. You can check this in the Play Store/App Store. Additionally, make sure your Inspire 3 is not set to Clip mode, as this turns off the heart rate sensor. Since there is no record of your heart rate, you will also not obtain data about your sleep.

• Is the light on the back turned on?
• What can you see on your watch in relation to heart rate?

To verify the Clip mode please swipe down from the clock screen.  To switch between wrist and clip modes, tap Setting and tap YES to confirm.  Note that when Inspire 3 is set to Clipped on Body, certain features are turned off, including heart-rate tracking, automatic exercise tracking, and Active Zone Minutes.

[SaraHillLaw]

Ok I just updated the app version. No changes . The settings do say clipped worn on wrist. Do I need a reboot? 

[SaraHillLaw]

I restarted my Fitbit watch and now the heart rate is on the app. Thanks! 

[MaCrisGBFitbit]

Hi @SaraHillLaw!  

I'm glad to know that the issue regarding your heart rate has been resolved and you can continue monitoring your activities to reach and surpass your set goals. 

Let me invite you to our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.