Fitbit not recording heart rate

[Mostromek]

My Fitbit inspire 3, which I just bought, will not track my heart rate. I have all permissions on the Fitbit app on my phone turned on for heart rate, as well as on the actual Fitbit. All I'm getting are two dashes next to the heart rate icon on the watch. There appears to be no firmware updates available. The green sensor light is active, just doing nothing I guess. Also, I don't know if this is related, but it's also not tracking my zone minutes, even though permission is allowed on each device, and I know I have them. I switched from the inspire 2 to the 3 literally today, so I can SEE the zone minutes my 2 recorded. Any advice is appreciated! 

[Gr4ndp4]

Hi, @Mostromek, welcome to the community. May I suggest you review the settings on your Inspire 3, one may have inadvertently been missed when you checked. From the clock face, screen swipe down x 5 to an icon that should say "worn on wrist". If it says "clipped on body" tap it, swipe up & confirm the change to "worn on wrist". Swipe down to settings, then swipe up to Heart Rate & ensure the slider is in the "on" position. The green LED should be flickering rapidly (but it stops if the device is not against your wrist). Place it on your wrist and secure the band, your HR should appear in about 5 seconds (depending on the clock face you are using & the setting).

I hope this helps, please post here again & let us know how you get on.

Cheers