Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Food Calories not showing

I’ve been adding food intake and the information is not showing in the calorie count, it’s staying at zero

 

Moderator edit: clarified subject.

Best Answer
64 REPLIES 64

Good Afternoon All,

I received the reply attached below today from my inquiry…

IMG_0683.jpeg

Best Answer

What a pain, but its a smaller problem than others the app has experienced in my opinion.  I've found that exiting the app and opening it back up will update your calories on the dashboard...it's a pain but I can live with it for a litle while....the duplicating of entries is more annoying to me which seems to be happening randomly now, so much fun deleting the other 6 entries of something!  All I know is that this app when its working has been so much help with my weight loss....I've done many different diets over the decades that have worked but I've never done it like I have with the fitbit by my side.  It's been so helpful in allowing me to get the amount of calories I need.  On days where I expend more energy, I can eat more and when I don't, those days can be hard but I've learned to monitor my activity more and just get out and move whenever I can so I can eat more but still meet my 1000 calories deficit most days of the week.

Best Answer

I figured from the start that this was going to be related to the new devise they are coming out with and getting the algorithms to sync properly. It won’t be much longer and from what I’ve seen there will be additional features with the updates they are doing. We just have to work our way through the process and the end game will be worth it. 🙃

Best Answer

Good Morning All,

The most recent information is that all these issues are related to the newest band Fitbit is releasing. They are moving the Fitbit platform into Google Health and that’s what’s causing the issues. I was told the release is due anytime now and that everything will automatically switch over with an app update. Everyone who is currently in the Fitbit algorithm will get a notice to update the app and it should convert all your past and current info over….we shall see 🍷

Best Answer

You’re right! We shall see! Thanks for the update.

Best Answer
0 Votes