help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I find which Fitbit device I have?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2023 05:38 - last edited on ‎08-30-2023 07:38 by Fitbit Moderator

‎08-16-2023 05:38 - last edited on ‎08-30-2023 07:38 by Fitbit Moderator

I am looking for the Model Number of my Fitbit. I don't know where to find it on my dashboard? I understand from reading posts that the serial number is only available on the box, which I've destroyed. I need help identifying my unit. Thanks.

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎08-16-2023 06:14 - edited ‎08-16-2023 06:16

‎08-16-2023 06:14 - edited ‎08-16-2023 06:16

Hi, @PFuller69, welcome to the community. Have a look at the photos after touching the hamburger icon in the top left of this screen, you may be able to pick it out. Another way forward will be to charge the device and open your phone settings>connected devices>pair a new device> and look to see what it throws up. You should make sure no other Fitbit device is within 30 feet of your phone to avoid interference from another device. Have a look at the charging cable, some have the name of the device on the USB plug. As this is your first post you will not be able to post a photo but if you can take a photo, place it somewhere like "Photobucket" & post the link it would help. Does it have a colour screen? what shape is it?

If you need the serial number that might not be available in the device settings.

Let us know how you get on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes

‎08-16-2023 11:12

‎08-16-2023 11:12

@PFuller69   Fitbit model numbers use a model number with a four letter color code.  All Inspire 3 models are FB424.

  • Midnight Zen is FB424BKBK
  • Morning Glow is FB424BKYW
  • Lilac Bliss is FB242BKLV

I don't know why the serial number is in code on the web dashboard.  But I can tell you how to find it and decode it.

  • Log in to your web dashboard at fitbit.com using any web browser
  • Tap/click on the gear icon in the upper right, then your Inspire 3 device in the drop down
  • You will be on your Inspire 3 Settings
  • Look at the URL and you will see that it ends in ...device/tracker/ (a series of 12 letters and numbers)
  • Write that series down and put the following letters underneath: KLIJGHEFCDAB
  • Put it in ABC order and that's your serial number

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎08-17-2023 12:27

In response to LZeeW

‎08-17-2023 12:27

Wow, what a code! Thanks for letting me know how to find serial number.
Best Answer