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Indicating problems in this forum vs opening up a problem ticket?

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‎08-24-2023 07:01

‎08-24-2023 07:01

If people are reporting problems in this forum, is there actually people from the Dev department that look at them and work on them?

OR

We have to open a trouble ticket to have Dev look/work on our submitted problems?  (if so, where is this?)

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3 REPLIES 3

‎08-24-2023 07:17

‎08-24-2023 07:17

Is there a dashboard somewhere indicating all reported Inspire 3 problems with a status indicating if they are being looked at, worked on or got dismissed/rejected?

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‎08-24-2023 07:29

‎08-24-2023 07:29

Hi @Browser-Ice  from what I've learned on the forums, the more people who get with customer support and/or post on these forums, it makes Fitbit aware of issues. As for what steps they take, I doubt they would let us know since some procedures are considered work product and not openly discussed other than the usual "we're aware" or "we're working on it" sort of thing. As long as you've gotten with customer support, you could consider that your having reported a problem.

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎08-25-2023 08:55

‎08-25-2023 08:55

I've had some success getting help using the chat feature available through the website. I've also gotten feedback by sending a DM via X (the service formerly known as Twitter) and having a conversation that way. 

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