Inspire 3 - Blank face screen

[TKutt]

My clock face has gone blank. It is fully charged according to my Fitbit app and it is paired and synced. The green light flashes at the back and it vibrates when sides are pressed. I have done all the trouble shooting according to the cited problem but face remain blank and black. 

Moderator Edit: Clarified subject

[ManuFitbit]

A warm welcome to the forums @TKutt. 

Thank you for the details about the issue you're having with your device.

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Chooose your device.
• Tap Sync Now.

2. Check for available Firmware updates.

• With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
• Tap the Today Tab > Devices > your device.
• Tap Update (This option only appears if an update is available).

Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

If these steps don't work:

4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:

• Open the Fitbit app.
• Choose Device Settings.
• Navigate to the clock face options and try selecting a different clock face.