Friday
- last edited
Friday
by
ManuFitbit
Friday
- last edited
Friday
by
ManuFitbit
My Inspire 3 stopped being able to sync up with my Fitbit App and now I can't get it to work at all. I followed all the directions on forums (restarting my phone, turning Bluetooth on and off, making sure my app is up to date, etc.) but nothing worked. It was still tracking and reading my calories, steps, heart rate, and exercises, but not my sleep or readiness. I reached out for help using the messaging and the person (or robot idk) told me clear all my data on my Fitbit so I did that but now I can't get it to do anything at all. Won't even tell me the time unless it's plugged in. I'm beyond frustrated. The chat person told me they had to escalate my case and would continue the case via email. I asked the person/robot in the chat to send me an email confirming this and they said they would, but I haven't received anything further from Fitbit. I've been buying Fitbit products for 10 years but I'm over this and will be switching to another brand because this is ridiculous.
Moderator edit: clarified subject.
Friday
Friday
Hi @Eliza38. Welcome to the Fitbit community.
Thank you for sharing all these details about the difficulty that you are facing with Inspire 3.
While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox.