Inspire 3 - Touchscreen not responding

[Ladeedadee]

I just got this Fitbit inspire 3, and is my second day using it, and the touchscreen is not working properly. For example, when I get an alert, and I touch the screen to view it, the screen turns off, instead of letting me see the alert, like text messages. I’ve updated my phone, just in case, but it’s been doing this since Day 1. So frustrating.

Moderator edit: updated subject for clarity

[MarioSFitbit]

Hi @Ladeedadee ! Welcome to the Fitbit Community ! 
I appreciate your message, and I'm sorry to hear the touchscreen is not working properly on your Inspire 3. I get your feelings right now but I will be glad to help. Thank you for your troubleshooting efforts. 
Could you please try the following steps ? 

Restart your Inspire 3: How do I restart my Fitbit device?
After that, please try to find if an update for your Inspire 3 is available. Please check this article to do so : How do I update Fitbit devices?

Another thing you can check is the screen wake settings. How do I adjust screen wake settings?
 

[Ladeedadee]

I tried all of the above, and it still didn’t help. I’ve found that I need to hold my wrist at a very specific angle and slowly touch the screen, to have even the smallest chance of it working. Between that and the step tracker, which is the reason I purchased this, being totally inaccurate, this device is completely worthless and a waste of money. I haven’t even used this for a week, and have had nothing but issues. I walk for 45 minutes, and my phone tracker says 2500 steps, and the Fitbit will register only 290 steps! The calibration on this thing is just totally off, straight out the box, and even after troubleshooting!

Moderator edit: formatting

[MarioSFitbit]

Hi @Ladeedadee ! Thanks for getting back

I'm truly sorry to hear that the proposed steps did not help. Thanks for bringing to my attention the additional troubles you are experiencing with your Inspire 3. I understand your concern, I will do my best to help you with this!
Due to the specific situation of your device, I suggest you contact support, since they have the appropriate tools to find your options. Support Team.