Inspire 3 battery draining

[gomenam]

So my Inspire 3 is only about a year old, up until now it's worked perfectly and I haven't had any issues with it. Then yesterday, out of nowhere, the battery started draining ridiculously fast for no apparent reason- no changes to any of the settings, no damage, etc. It's gone from only needing to be charged about once every 10 days to chewing through 100% charge in a few hours. The colours of the display are looking off too, (I haven't changed the display settings) they're much paler than usual, almost white instead of purple even though the screen brightness is the same as always. I've tried restarting it but no luck and still waiting for Support to get back to me. Has anyone else had an issue like this? I'd really appreciate any help.

[TinaJB]

Hi Gomenam,

Same here! just over the last week , battery is erratic, but mostly draining within less than a day now.. haven't noticed difference in colours of display though, Help would be most appreciated !

[Bill_209]

If you have confirmed that none of your Inspire 3 settings, like screen always on, etc., are responsible for the increased battery drain, performing a Factory Reset on the device would be the next logical step in my opinion.

• Sync your Inspire 3 device to upload all the latest data
• Uninstall the app
• Check the phone BT settings and unpair the Inspire 3 from the phone
• Restart the phone
• Place the Inspire 3 into the charging cradle and press/hold the two side buttons for at least 10 seconds to perform a Factory Reset
• Confirm that the Inspire 3 is displaying the Fitbit logo and a message to download the app
• Use phone Bluetooth settings to confirm that an Inspire 3 device is showing up as an available device for BT pairing
• Reinstall the app
• Complete the Inspire 3 setup process

[TinaJB]

Tried that this 9.30 morning… 5 pm now at 25% 😩
Sent from my iPhone

[ManuFitbit]

Welcome to the forums @gomenam @TinaJB 

Good to see you participating and providing help @Bill_209.

Please confirm that you have followed the steps listed in this help article: Can I extend my Fitbit device's battery life?

If the issue isn't resolved yet, the best way to get help is contacting with Support. 

[julesjmj]

I agree. I’ve had mine for quite a bit longer than that, but just recently in the last week or so the battery has depleted much more quickly than ever before. I’ve been accustomed to going 2 weeks or even more before needing a charge. 

[TinaJB]

I have done all those steps .. didn’t make a difference except battery draining faster … had to put on charge again within 12 hours and now screen isn’t responding at all
Sent from my iPhone

[Bill_209]

If that's the case, then it is unfortunately time to replace the Inspire 3, which is hopefully within the Factory 1-year warranty time frame for getting a replacement device.