Inspire 3 battery issues

[Spike0311]

I have a Fitbit 3..We got it 8 months ago for my girlfriend. She used it a few months but stopped wearing it this winter. It worked reasonably for her. We switched it over to me last week, but the battery is absolute garbage. With a full charge it lasts less than 1 day... actually only 12 hours or so. I have adjusted all the suggested settings and it hasn't really helped at all. If I have to take it off to charge for 3 hours a day, or if I can't wear it to track sleep at night, then it is almost useless.

Moderator Edit: Clarified subject

[Heather-S]

@Spike0311 That is very strange. If it is only 8 months old, I would see if you can reach out to Fitbit Customer Support and see if they can send you a new one. A battery shouldn't be failing after only 8 months. 

[Barnstead]

Same here. The battery charges fully but, just this week, is discharging very rapidly. It won't hold a charge.

[Bill_209]

Sounds like the battery is toast and it's time to call the CS team to request a Return Material Authorization (RMA) number, so it can be returned for a replacement under the Factory 1-year warranty.

[Spike0311]

thanks..I did and they sent a new Fitbit. It is working much better..looks like the battery will last more than 1 week.

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[Barnstead]

Good to know. Thanks.

[ManuFitbit]

Welcome to the forums @Spike0311 @Barnstead.

Good to see you participating @Bill_209.

Thank you for taking the time to share the details regarding this situation with the trackers. Thank you for trying to fix it on your own. 

Please make sure to follow all the tips listed in this help article: Can I extend my Fitbit device's battery life?