Inspire 3 blank screen

[ArtGekko]

[Fitbit Inspire 3, received for Christmas Dec 2023)
Last week I was washing dishes in pretty warm water, but I had latex gloves on so the fitbit never actually got wet. Later in the day I noticed that the display had stopped working, but it was still recording data and syncing to the app on my android phone. 

I did the usual troubleshooting steps of restarting it, changing the clock face, fully charging, etc. Nothing helped. I've still worn it for the data, but it's annoying that I can't use it as a watch for the time.

A couple days ago I noticed that if I repeatedly manually try to activate the screen by touching both sides of the display, the display would brighten slightly. Each attempt would brighten the screen a little more. If I do it 20+ times it will eventually fully turn on and show the usual stuff: the time, heart rate, etc, and I can scroll up and down. But if I allow it to go back to sleep again, it stops working (and I have to do the 20+ activations all over again). WTH is happening?

Moderator Edit: Clarified subject

[Bill_209]

Sounds like you should contact Google Customer Service to get an RMA number for a replacement device under the Factory 1-year warranty before it's too late.

[MarreFitbit]

Hi there, @ArtGekko. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Inspire 3 is still blank. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@Bill_209 Thanks for your contribution!