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Inspire 3 doesn't sync with phone

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‎02-06-2023 08:06 - last edited on ‎02-13-2023 17:09 by Fitbit Moderator

‎02-06-2023 08:06 - last edited on ‎02-13-2023 17:09 by Fitbit Moderator

This morning my device would not synced with my phone so I removed it after several tries of sync not working.  However, now I am unable to pair my device back with my phone.  I am unable to get past the 4 digit pair code.  Entering the 4 digits that show on my Fitbit screen I continue to get the “not a valid code” error when I enter them into the app.  I have: turned blue tooth on and off, turned phone on and off, reset my Fitbit, deleted the Fitbit app from my phone and reloaded the app.  I still cannot get my device to pair with my Fitbit app. 

 

This is unacceptable and greatly hinders the stated use of this device as it is advertised.  Please provide a fix or full refund of this inspire 3 product.

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎02-13-2023 17:18 - last edited on ‎06-15-2023 11:25 by Fitbit Moderator

In response to skernick

‎02-13-2023 17:18 - last edited on ‎06-15-2023 11:25 by Fitbit Moderator

@Voelks and @skernick Welcome to the Community. @MakMak Thanks for stopping by to help our members.

Thanks for bringing this to our attention, and the steps tried prior to posting. As our friend mentioned, last week we had a disruption with our servers which caused issues to access or sync with the Fitbit app. I'm sorry for this inconvenience and because this issue has been resolved, please confirm if your Inspire 3 is syncing correctly in order to continue helping you.

View best answer in original post

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5 REPLIES 5

‎02-06-2023 08:13

‎02-06-2023 08:13

Hi, @Voelks! Many people are having problems with the app being down right now (or half functional). Fitbit is aware of the issue. Hopefully it will be fixed soon. This may be why you're having issues re-pairing your device.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer

‎02-06-2023 09:48

‎02-06-2023 09:48

I am having the exact same issue and have followed all the steps you outlined above.  Watch is tracking steps just fine but won't sync data with the app.  I have an iPhone 13.

Best Answer

‎02-13-2023 17:18 - last edited on ‎06-15-2023 11:25 by Fitbit Moderator

In response to skernick

‎02-13-2023 17:18 - last edited on ‎06-15-2023 11:25 by Fitbit Moderator

@Voelks and @skernick Welcome to the Community. @MakMak Thanks for stopping by to help our members.

Thanks for bringing this to our attention, and the steps tried prior to posting. As our friend mentioned, last week we had a disruption with our servers which caused issues to access or sync with the Fitbit app. I'm sorry for this inconvenience and because this issue has been resolved, please confirm if your Inspire 3 is syncing correctly in order to continue helping you.

Best Answer

‎02-14-2023 05:06

In response to LizzyFitbit

‎02-14-2023 05:06

Yes, my Inspire 3 is syncing correctly now.

 

Best Answer

‎02-20-2023 11:59 - last edited on ‎06-15-2023 11:24 by Fitbit Moderator

In response to skernick

‎02-20-2023 11:59 - last edited on ‎06-15-2023 11:24 by Fitbit Moderator

@skernick It's good to see you here.

Thanks for keeping me posted, I'm glad your Inspire 3 is syncing properly. In case you have some spare time, I'd like to invite you to visit our Health & Wellness board where you can make new friends and start your own topics.

Have a great week ahead!

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