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Inspire 3 is not charging

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‎12-12-2024 19:05 - last edited on ‎12-13-2024 05:14 by Fitbit Moderator

‎12-12-2024 19:05 - last edited on ‎12-13-2024 05:14 by Fitbit Moderator

Hit Fitbit. 

my inspire three does not charge anymore. Before it would charge sometimes but now it doesn’t. I’ve cleaned it, reset it, left it plugged in for a week. The charging connections look worn but are clean - clearly they should still work on a product that’s only two years old?!?!? Please design a better charging system if these connection pieces are only good for two years. What do I d if the reset and the cleaning (scrubbing, alcohol) didn’t work. 

Moderator Edit: Clarified subject

 

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‎12-13-2024 05:17

‎12-13-2024 05:17

Hi there @Chelsey11111111!

A warm welcome to the Fitbit Community!

Thank you so much for reporting this situation about your Inspire 3 not charging and for all your efforts.

Since you have tried the steps and your Inspire 3 still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.

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