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Inspire 3 is not syncing

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

I have tried all the steps to sync. Restarted the iphone, restarted the watch. I even did a factory restart on the watch. Yes my bluetooth is on, and my phone says that it is connected. I find it so frustrating that I have looked at forums such as this one for help and answers and everyone seems to be having the same problem with absolutely no help. Google, do better! This was an investment for me, my money was spent on a product I was excited for, only to be beyond disappointed. 

 

Moderator edit: clarified subject.

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yesterday

yesterday

Welcome to the community forums @RoRoMicha. 

Thank you for taking the time to share this information regarding the difficulty that you are experiencing with your Inspire 3. I’m sorry to hear you're having issues with your device. This is definitely not the situation we want any of our users to face.

I am not sure if you have managed to reconnect the device to the app, as you mentioned it was showing as connected. Are you able to see any information or updates within the app?

If you didn't manage to connect the device to the app, confirm that you followed the steps listed here: How do I set up my Fitbit device?

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