Inspire 3 is not tracking my steps accurately

[oldruth]

I thought fitbits were easy to use.  Got one 10 days ago.  The first 6 days it recorded my 35 min walk, no problem.  On Tuesday, it stopped.  Today it said I had over 7,000 steps at 4 PM.....one hour later it says I have 1500.  Are these things crap?  Should I just give up and return it?  (And yes, I tried Chat support and it was next to useless).

Moderator Edit: Clarified subject

[oldruth]

No one has bothered to answer me about why this thing is not recording my walks and why my steps are disappearing, so I'm returning it.  It also says I'm sleeping when I'm wide awake, reading in bed.  What a waste of money and time.

[MarreFitbit]

Hi there, @oldruth. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Inspire 3.  We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

I hope we can solve your issue soon.

[oldruth]

I have reached out. They barely speak understandable English. They don’t know why my steps disappear and why my walks aren’t being logged. The sleep thing is REALLY annoying because it keeps saying I’m sleeping over 7 hours a night when I’m awake and reading half the night.

I want to send it back and get my money back.

[oldruth]

It would be nice if "Support" spoke understandable English.  I'm not being racist, but they speak with a heavy accent and so quickly that I have to have them repeat everything they say.  Nothing that they told me corrected the issues.  How do I return this thing?

[Odyssey13]

Hi @oldruth  before you return it, at least try customer support again. If you have trouble understanding the accent, maybe tell them you have trouble understanding. I had an issue with someone from another company that sounded like the phone was in a barrel, so I asked if there was someone else to speak with. The company was able to get me someone that I could hear and understand. It can't hurt to try.

As for returning it, when and where did you purchase it? If you got it directly from Fitbit, you have 45 days from the date of purchase to return it. Other retailers have different time frames in which to return it - usually 14 days.

[oldruth]

I bought it from Fitbit, directly.

Why  try customer support again?  They will tell me that I have to manually swipe left, choose "exercise," hit the start button and go.  When I return, I have to hit the stop button and make sure I turn it off or it will add the time I'm sitting to my exercise time.  This isn't what I wanted.  The first 6 days it would record my walk as exercise and transmit it to my iPad.  If it isn't going to do that, why should I keep it?  It also isn't recording my sleep accurately.  It said I got 6 hours of sleep two nights ago when I was reading for 2 1/2 hours.  I actually got less than 4 hours of sleep.

Again, if it isn't doing what I want, why should I keep it?  Customer support won't help with any of that.

[JohnnyRow]

@oldruthTo be honest, your very first post was so negative, including asking "Are these thing crap?" , I figured you primarily just wanted to complain rather than actually wanting help.

[Odyssey13]

@oldruth  if you got it from Fitbit, you have 45 days from the date you purchased it to return it. You must contact customer service to initiate a return as they have a certain way to do it.

[oldruth]

I'm the caregiver for my frail, elderly husband.  I have very limited time that I can leave him alone, and I thought the fitbit would be helpful in keeping me on track with exercise and with recording my sleep patterns.  Sorry if I seem negative, but some of us have a lot going on and it's frustrating when a product doesn't do what it's supposed to do.
I have rebooted it with the charging cord, I have spoken to customer support people--I don't know what else to do.

[Odyssey13]

@oldruthwe all have different things going on in our lives. @JohnnyRow and I are volunteers for the Fitbit forums and try to help people best we can. @MarreFitbit is an employee of Fitbit and has suggested you reach out again to the customer support team. These forums are where members can come for guidance and there isn't much more we can do to advise you.

You have the 45 days window to return the product. After that, all support can do is help you figure out how to get the Inspire 3 to work. When you first get the Fitbit, there is a learning period and it takes time for your device to learn your sleeping and exercise patterns. Maybe you need to give this more time.

Whatever you decide, you have to get with customer support for help. They are set up to help you with returns or with necessary information to get you going.

[JohnnyRow]

My point of view is that if it doesn't meet your needs, don't keep asking us why should you keep it?  There's no point in going back and forth trying to convince us that it doesn't work for you.  You are the one who knows if it works for you or not. If not, what's the point?

  If that is the case, why not just return it while you still can?  It might not be the perfect choice for everyone, and that's okay.  And maybe some people just don't have the time to learn to deal with an activity tracker.  For some people, the best choice is just to return it rather than spend time and energy trying to convince others that it has problems.

[Maltie]

The problem seems to be across the boards on all the newer trackers. 

Since Google took over the quality of the products has declined.  It is not about a colored screen it is about battery life, holding blue tooth connections, and general reliability.

For some time FITBIT says when there is anything just add it to the wish lists. Problem is no one seems to really care and few of the many wished for items are ever taken seriously by the company.

I am no longer looking for added services but I do WANT a product that does not die so quickly, a product where battery life is reasonable and the batteries do not fail so readily.  In short quality controls are needed.  Google has simply discarded quality and is intent upon only selling their added subscription whatever. Frankly that is annoying as well.  I just want a reliable tracker.  Maybe Google is no longer interested in quality.