Inspire 3 is unresponsive

[iwan_shel]

Google pixel 8 pro, fitbit inspire 3. Is it possible to hard reset the watch, or connect it to a PC and give the factory reset command? The screen is unresponsive, synchronization is not successful


Moderator Edit: Clarified subject

[Tammybarwick54]

I reported this issue several times among other issues with this device and have yet to receive a response. I have troubleshooted, restarted, uninstalled, reinstalled, and today had to resync my device 37 times. 

[MarreFitbit]

Hi there, @iwan_shel. Welcome to the Fitbit Community Forums. I appreciate your efforts in troubleshooting the issue prior to posting here. 

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. Thanks in advance!

@Tammybarwick54 Thanks for stopping by in the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still not syncing. I understand your concern, we are here to help you!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

[Tammybarwick54]

I will do so. Thank you for your response.