Inspire 3 locked on clock error screen

[Justcallmefordi]

Inspire 3 is locked on clock error screen.  Help desk solutions didn’t solve problem.  Data goes up to account but account doesn’t seem to download 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Justcallmefordi. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Inspire 3 is not working properly. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

To better assist you, would you mind giving me more details about the error you're getting? What does it say?

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Justcallmefordi]

From what I have read, in order to restart the device, I have to be able to access the device screen which is locked in the clock error message and I can’t get past it.

[MarreFitbit · Accepted solution]

@Justcallmefordi Thanks for getting back to me. There are two methods to restart your Inspire 3.  

When your device is unresponsive, you can restart it by following the steps below:

1. Connect your device to the charging cable. For instructions, refer to How do I charge my Fitbit device?
2. Press and hold the buttons on your tracker for 10 seconds.
3. Release the buttons. The tracker has restarted when it vibrates and the Fitbit logo shows up.

[Justcallmefordi]

Thanks. It work’s just like it should.

[MarreFitbit]

@Justcallmefordi Awesome! I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!