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Inspire 3 lost my steps

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‎10-24-2023 19:45 - last edited on ‎10-26-2023 09:55 by Fitbit Moderator

‎10-24-2023 19:45 - last edited on ‎10-26-2023 09:55 by Fitbit Moderator

I had more than 20,000 steps today and this evening, my device buzzed.  I looked down and it was showing I had just made 10,000 steps.  I double-checked my phone and I was given just the 10,000 steps.  Has anyone else been cheated during the day?  After I saw I had 20,000+ steps I did charge the device.  Could charging have messed up the count?

Moderator Edit: Clarified subject

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‎10-26-2023 18:46

‎10-26-2023 18:46

@Berniecraig - This did happen to me about a month ago. I didn't notice until later in the week when I saw I just had about 2K steps. At the time, I thought it happened on the day I updated my account Fitbit to Google, but it turned out to be a different day. No idea why it happened, but it has been fine since.

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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