Inspire 3 - monthly step figures are missing

[Patti263]

is any one else's mothly figures for their steps not showing up what do i do to get them back it has only been happening for a month 

[Patti263]

mine is grayed out i mean like others are putting 

[Zelka8]

I can’t get weekly monthly or yearly step counts anymore. They stopped a few days ago. 

[gemmak500]

Yes, I have the same issue, no historic step info showing since Sunday 26 April. It’s greyed out. 
I have tried disconnecting and reconnecting the device, rebooting device and phone etc. so far nothing has worked. 😞 Please sort this out quickly Fitbit. 

[Gr4ndp4 · Accepted solution]

Hi, @Patti263 & @Zelka8 , I recommend that you delete the Fitbit app & reload it on your phones. The Belt & Braces process is as follows. Sync your Inspire 3 with the app on your phone. Go to your phone settings (you do not mention which OS you have on your phones - these steps are for Android, iOS is similar) >apps>Fitbit>force stop>clear storage>Uninstall>go to connected devices & forget your Inspire 3>NOW RESTART YOUR PHONE. Go to the Play Store, load the Fitbit app and log in using your Google account. Now pair your Inspire 3 as usual and sync to recover your earlier data.

I hope this helps, please post here again & let us know how you get on.

Cheers

[Zelka8]

Amazing, thanks. All restored. 

[Gr4ndp4]

Hi, @Zelka8 , Well done, I'm pleased you sorted it out.

Cheers

[srhart10]

I am having the same issue - is there anything particular to do to make sure all previous data is not lost? That's my fear of deleting and starting over, as it feels. I am connected via my google account

[Patti263]

Hello, thank you so much for letting us know how to do that, it fixed the issue for me.  all my figures are back.  Have no idea how accurate but they look to be close to what they should be. 

Have a nice day.

[Patti263]

Hello, thank you for letting us know how to do that, it fixed the issue for me.  All my figures are back, have no idea how accurate but they look to be what they should be. 

Have a nice day

[Zelka8]

I synched to my phone first as advised by Gr4ndpA and when I reinstalled the app all the data was there. 

[Mickeychance]

Gr4ndp4:

thank you so much for your detailed advice; it was a little confusing for someone who’s technologically impaired, but it worked! Everything is back online, and I really appreciate it

[Patti263]

some people are syncing then doing all the steps i forgot to do that but my data was there, but you should probably sync then do it but it works and all your data is still there,  but i am really crediting Gr4ndp4 they knew what they were doing 

 

 

[W3nd]

I seem to have same problem with the greyed out weekly and monthly stats. Do you mean delete or offload the app? I have an iPhone 

[Gr4ndp4]

Hi, @W3nd, I'm not familiar with the iOS terminology. Once you have synced your Fitbit app, forced stop and cleared storage, you should remove the Fitbit app from your phone. This, followed by a restart of your phone, should leave you with a clean slate to reload the Fitbit app in pristine order. This is just the traditional turn it "off", turn it "on" taken to the extreme and seems to clear out any glitches that may have accumulated in the app or phone RAM. Provided you sync your Fitbit app before starting, your data will be safe on the Fitbit servers.

I hope this helps, please post here again & let us know how you get on.

Cheers  

[Mickeychance]

Yes, synch your app first on Google through fitbit.com and then delete the app from your phone, turn your phone off, turn it back on and then reload it back from the App Store. Then when you log back in on your phone, your data should be there and it was all fixed

[srhart10]

I did get it resolved on my iPhone. I synced it first, then I deleted the device from my Fitbit app and deleted the device from my bluetooth. Then went to iPhone Storage and then found the Fitbit app in there, I selected "Offload App" then I deleted the app. I did turn off my phone and back on, went back to the Fitbit app and connected it all again and all is back to normal. All the past information was there as well

[apf993]

Hi Patti263! YES, I have the same issue with my inspire 3. Stats are grayed out. I have tried forgetting the device and removing it from Bluetooth, restarted iPhone 11 and re-paired with Fitbit. I’ve checked for updates and followed all the Fitbit listed steps. I do not want to lose my data. WHO can help please and Thank you!

[srhart10]

Same exact issue I had with iPhone and device - I did not lose my data. I waited a few days before doing it even because I was worried about losing it. If you follow the steps I did, it should no longer be grayed out and should keep your information. 

I synced it first, then I deleted the device from my Fitbit app and deleted the device from my bluetooth. Then went to iPhone Storage and then found the Fitbit app in there, I selected "Offload App" then I deleted the app. I did turn off my phone and back on, went back to the Fitbit app and connected it all again

[apf993]

Gr4ndp4 | UK   THANK You SO much!  I have iPhone 11 and synced my inspire 3, removed it from Bluetooth, deleted the Fitbit app from my phone, shut the phone off, turned back on, went to the App Store and downloaded Fitbit and… SUCCESS…. All my data returns♥️ so grateful for folks like you who help us out.