Inspire 3 - monthly step figures are missing

[Patti263]

is any one else's mothly figures for their steps not showing up what do i do to get them back it has only been happening for a month 

[Patti263]

mine is grayed out i mean like others are putting 

[Zelka8]

I can’t get weekly monthly or yearly step counts anymore. They stopped a few days ago. 

[gemmak500]

Yes, I have the same issue, no historic step info showing since Sunday 26 April. It’s greyed out. 
I have tried disconnecting and reconnecting the device, rebooting device and phone etc. so far nothing has worked. 😞 Please sort this out quickly Fitbit. 

[Gr4ndp4]

Hi, @Patti263 & @Zelka8 , I recommend that you delete the Fitbit app & reload it on your phones. The Belt & Braces process is as follows. Sync your Inspire 3 with the app on your phone. Go to your phone settings (you do not mention which OS you have on your phones - these steps are for Android, iOS is similar) >apps>Fitbit>force stop>clear storage>Uninstall>go to connected devices & forget your Inspire 3>NOW RESTART YOUR PHONE. Go to the Play Store, load the Fitbit app and log in using your Google account. Now pair your Inspire 3 as usual and sync to recover your earlier data.

I hope this helps, please post here again & let us know how you get on.

Cheers

[Zelka8]

Amazing, thanks. All restored. 

[Gr4ndp4]

Hi, @Zelka8 , Well done, I'm pleased you sorted it out.

Cheers

[srhart10]

I am having the same issue - is there anything particular to do to make sure all previous data is not lost? That's my fear of deleting and starting over, as it feels. I am connected via my google account

[Patti263]

Hello, thank you so much for letting us know how to do that, it fixed the issue for me.  all my figures are back.  Have no idea how accurate but they look to be close to what they should be. 

Have a nice day.

[Patti263]

Hello, thank you for letting us know how to do that, it fixed the issue for me.  All my figures are back, have no idea how accurate but they look to be what they should be. 

Have a nice day

[Zelka8]

I synched to my phone first as advised by Gr4ndpA and when I reinstalled the app all the data was there. 

[Mickeychance]

Gr4ndp4:

thank you so much for your detailed advice; it was a little confusing for someone who’s technologically impaired, but it worked! Everything is back online, and I really appreciate it